{"id":4628,"date":"2026-10-02T15:24:08","date_gmt":"2026-10-02T14:24:08","guid":{"rendered":"https:\/\/tibetan-soul.co.uk\/?page_id=4628"},"modified":"2026-10-15T13:07:06","modified_gmt":"2026-10-15T12:07:06","slug":"questions-answers","status":"publish","type":"page","link":"https:\/\/tibetan-soul.co.uk\/it\/questions-answers","title":{"rendered":"FAQ \u2013 Domande Frequenti"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Domande frequenti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Find clear answers about delivery, tracking, returns, payments and caring for your Tibetan Soul pieces. If you still need help, <a href=\"\/it\/contact\/\">contact the Tibetan Soul team<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ordini e consegna<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quando ricever\u00f2 il mio ordine?<\/summary>\n<p class=\"wp-block-paragraph\">La finestra di consegna stimata viene visualizzata su ogni pagina del prodotto e di nuovo durante il checkout. I tempi di preparazione e transito possono variare in base all'articolo e alla destinazione.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come posso tracciare il mio ordine?<\/summary>\n<p class=\"wp-block-paragraph\">When tracking is available, the tracking details are added to your order and sent by email. You can also check your order information in <a href=\"\/it\/my-account\/\">Il mio account<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Perch\u00e9 il mio ordine potrebbe arrivare in pi\u00f9 di un pacco?<\/summary>\n<p class=\"wp-block-paragraph\">Some items may be prepared or dispatched separately, so one order can occasionally arrive in more than one parcel. If part of your order is missing after the expected window, <a href=\"\/it\/contact\/\">contact us<\/a> with your order number.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>La consegna \u00e8 gratuita?<\/summary>\n<p class=\"wp-block-paragraph\">La consegna standard \u00e8 gratuita per ordini superiori a \u00a330. Le opzioni di consegna e qualsiasi costo applicabile sono confermate durante il checkout.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Posso modificare o annullare il mio ordine?<\/summary>\n<p class=\"wp-block-paragraph\">Contattaci al pi\u00f9 presto. Verificheremo se l'ordine pu\u00f2 ancora essere modificato o annullato, ma ci\u00f2 non pu\u00f2 essere garantito una volta iniziata l'elaborazione.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Resi e rimborsi<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Posso restituire un articolo?<\/summary>\n<p class=\"wp-block-paragraph\">You may request a return within 14 days of receiving your item. It must be unworn or unused, with tags where applicable, in its original packaging and accompanied by proof of purchase. See our <a href=\"\/it\/returns-refunds\/\">Returns &amp; Refunds policy<\/a> for full details.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come posso iniziare un ritorno?<\/summary>\n<p class=\"wp-block-paragraph\">Please <a href=\"\/it\/contact\/\">contact the Tibetan Soul team<\/a> before sending anything back. We will provide the return instructions and return address. Unless an item is faulty or incorrect, return shipping costs are the customer\u2019s responsibility.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cosa devo fare se un articolo \u00e8 danneggiato, difettoso o errato?<\/summary>\n<p class=\"wp-block-paragraph\">Contattaci subito con il tuo numero d'ordine, una breve descrizione e foto chiare del problema. Esamineremo la situazione e spiegheremo il prossimo passo.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quando ricever\u00f2 il mio rimborso?<\/summary>\n<p class=\"wp-block-paragraph\">Dopo che un reso accettato \u00e8 stato ricevuto e ispezionato, ti informeremo del risultato. I rimborsi approvati vengono emessi con il metodo di pagamento originale; la tua banca o il tuo fornitore di servizi di pagamento potrebbero aver bisogno di ulteriori tempi di elaborazione.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Pagamenti, prodotti e cura<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quali metodi di pagamento sono disponibili?<\/summary>\n<p class=\"wp-block-paragraph\">I metodi di pagamento sicuri disponibili per il tuo ordine vengono visualizzati durante il checkout. I prezzi e i pagamenti sul negozio del Regno Unito sono indicati in sterline (GBP).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come faccio a scegliere il pezzo giusto?<\/summary>\n<p class=\"wp-block-paragraph\">Explore our <a href=\"\/it\/collections\/by-stone\">jewellery by stone<\/a>, <a href=\"\/it\/collections\/7-chakra-bracelet\">7 chakra bracelets<\/a>, <a href=\"\/it\/collections\/buddhist-jewellery\">Gioielli buddhisti<\/a> e <a href=\"\/it\/collections\/zen-decor\">Arredamento Zen<\/a>. Product pages show the available materials, colours, sizes and options.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Le pietre naturali saranno esattamente come le foto?<\/summary>\n<p class=\"wp-block-paragraph\">Le pietre naturali possono variare leggermente nel colore, nel modello e nella traslucenza. Queste variazioni fanno parte del loro carattere naturale e rendono ogni pezzo individuale.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come faccio a selezionare una taglia o una variazione?<\/summary>\n<p class=\"wp-block-paragraph\">Scegli la taglia, il colore o altra opzione disponibile direttamente nella pagina del prodotto prima di aggiungere l'articolo al carrello. \u00c8 possibile selezionare solo le scelte attualmente disponibili.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come devo prendermi cura dei miei gioielli?<\/summary>\n<p class=\"wp-block-paragraph\">Mantenere i gioielli asciutti ed evitare il contatto diretto con profumi, cosmetici e prodotti chimici domestici. Conservare i pezzi separatamente in un luogo asciutto e pulirli delicatamente con un panno morbido dopo l'usura.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I significati delle pietre sono consigli medici?<\/summary>\n<p class=\"wp-block-paragraph\">No. Le descrizioni di pietre, simboli e tradizioni sono fornite per scopi culturali, decorativi e di interesse personale. I prodotti Tibetan Soul non sono prodotti medici e non sostituiscono la consulenza o il trattamento medico professionale.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Come posso contattare Anima Tibetana?<\/summary>\n<p class=\"wp-block-paragraph\">Use our <a href=\"\/it\/contact\/\">contact page<\/a> and include your order number when your question concerns an existing order. Our team reviews messages on working days.<\/p>\n<\/details>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When will I receive my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The estimated delivery window is shown on each product page and again during checkout. Preparation and transit times can vary by item and destination.\"}},{\"@type\":\"Question\",\"name\":\"How can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When tracking is available, the tracking details are added to your order and sent by email. You can also check your order information in My account.\"}},{\"@type\":\"Question\",\"name\":\"Why might my order arrive in more than one parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Some items may be prepared or dispatched separately, so one order can occasionally arrive in more than one parcel. 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Tibetan Soul products are not medical products and do not replace professional medical advice or treatment.\"}},{\"@type\":\"Question\",\"name\":\"How can I contact Tibetan Soul?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use our contact page and include your order number when your question concerns an existing order. Our team reviews messages on working days.\"}}]}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Find clear answers about delivery, tracking, returns, payments and caring for your Tibetan Soul pieces. If you still need help, contact the Tibetan Soul team. Orders &#038; delivery Returns &#038; refunds Payments, products &#038; care<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4628","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Frequently Asked Questions - Tibetan Soul<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tibetan-soul.co.uk\/questions-answers\" \/>\n<meta property=\"og:site_name\" content=\"Tibetan Soul\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T12:07:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tibetan-soul.co.uk\\\/questions-answers\",\"url\":\"https:\\\/\\\/tibetan-soul.co.uk\\\/questions-answers\",\"name\":\"FAQ \u2013 Frequently Asked Questions - 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