Frequently asked questions
Find clear answers about delivery, tracking, returns, payments and caring for your Tibetan Soul pieces. If you still need help, contact the Tibetan Soul team.
Orders & delivery
When will I receive my order?
The estimated delivery window is shown on each product page and again during checkout. Preparation and transit times can vary by item and destination.
How can I track my order?
When tracking is available, the tracking details are added to your order and sent by email. You can also check your order information in Mein Konto.
Why might my order arrive in more than one parcel?
Some items may be prepared or dispatched separately, so one order can occasionally arrive in more than one parcel. If part of your order is missing after the expected window, contact us with your order number.
Is delivery free?
Standard delivery is free on orders over £30. The delivery options and any applicable cost are confirmed during checkout.
Can I change or cancel my order?
Contact us as soon as possible. We will check whether the order can still be changed or cancelled, but this cannot be guaranteed once processing has begun.
Rückgaben & Rückerstattungen
Can I return an item?
You may request a return within 14 days of receiving your item. It must be unworn or unused, with tags where applicable, in its original packaging and accompanied by proof of purchase. See our Returns & Refunds policy for full details.
How do I start a return?
Please contact the Tibetan Soul team before sending anything back. We will provide the return instructions and return address. Unless an item is faulty or incorrect, return shipping costs are the customer’s responsibility.
What should I do if an item is damaged, faulty or incorrect?
Contact us promptly with your order number, a short description and clear photos of the issue. We will review the situation and explain the next step.
When will I receive my refund?
After an accepted return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may need additional processing time.
Payments, products & care
Which payment methods are available?
The secure payment methods available for your order are displayed during checkout. Prices and payments on the UK store are shown in pounds sterling (GBP).
How do I choose the right piece?
Explore our jewellery by stone, 7 chakra bracelets, Buddhistischer Schmuck and Zen-Dekor. Product pages show the available materials, colours, sizes and options.
Will natural stones look exactly like the photos?
Natursteine can vary slightly in colour, pattern and translucency. These variations are part of their natural character and make each piece individual.
How do I select a size or variation?
Choose the available size, colour or other option directly on the product page before adding the item to your basket. Only currently available choices can be selected.
How should I care for my jewellery?
Keep jewellery dry and avoid direct contact with perfume, cosmetics and household chemicals. Store pieces separately in a dry place and wipe them gently with a soft cloth after wear.
Are the meanings of stones medical advice?
No. Descriptions of stones, symbols and traditions are provided for cultural, decorative and personal-interest purposes. Tibetan Soul products are not medical products and do not replace professional medical advice or treatment.
How can I contact Tibetan Soul?
Use our contact page and include your order number when your question concerns an existing order. Our team reviews messages on working days.