Returns
You may request a return within 14 days of receiving your item.
To be eligible, the item must be in the same condition in which it was received: unworn or unused, with tags where applicable, and in its original packaging. Please keep your proof of purchase.
How to start a return
Contact us at contact@tibetan-soul.com before sending anything back. We will provide the return instructions and return address.
Unless an item is faulty or incorrect, return shipping costs are the customer’s responsibility. We recommend a tracked service for higher-value returns.
Damaged, faulty or incorrect items
Please inspect your order on arrival and contact us promptly if an item is defective, damaged or incorrect. Include your order number and, where possible, clear photos so we can assess the issue.
Refunds
After we receive and inspect an accepted return, we will notify you of the outcome. If approved, the refund is issued to the original payment method. Your bank or card provider may need additional time to process it.
Exchanges and cancellations
For an exchange, contact us first so we can advise on the best option. If you need to change or cancel an order, contact us as soon as possible; we cannot guarantee changes once order processing has begun.
Zuletzt aktualisiert: 4. Oktober 2026