Frequently Asked Questions (FAQ) – Tibetan Soul
1. Are Your Stones Authentic?
Absolutely! At Tibetan Soul, we are committed to offering 100% natural and authentic stones. Each piece is carefully selected for its energetic properties and exceptional quality, always graded A or higher. We work directly with skilled artisans and ethical suppliers who share our dedication to spiritual craftsmanship. Confident in the purity and authenticity of our stones, we offer you a 30-Day Zen "Satisfaction or Money-Back" Guarantee.
2. What Makes Tibetan Soul Unique?
Tibetan Soul was founded by a collective of spiritual seekers and energy healers who have spent years exploring the power of crystals, meditation, and ancient wisdom traditions. Our mission is to bridge the gap between sacred traditions and modern spirituality, offering jewellery that serves as a daily source of balance and protection. Each piece is handcrafted with intention, using only natural gemstones infused with positive energy. With a growing community of over 100,000 spiritual seekers worldwide, we are honoured to accompany you on your path to inner harmony.
3. What Is Your Commitment to the Planet?
At Tibetan Soul, we believe in giving back to the Earth. For every order placed, we plant a tree in collaboration with global reforestation initiatives. 🌿🌍
4. What Are Your Shipping Fees and Delivery Times?
📦 Free Shipping on Orders of 2 or More Items – Simply add two or more items to your cart to enjoy free worldwide shipping.
⏳ Delivery Timeframes: Each piece is handcrafted with care and typically delivered within:
USA & Canada: 7 to 15 business days
UK & Europe: 7 to 15 business days
Australia & New Zealand: 10 to 20 business days
Rest of the World: 10 to 20 business days
5. What Is Your Return and Exchange Policy?
Your satisfaction is at the heart of our philosophy. If your jewellery does not fully resonate with you, you have 30 days to request a return or exchange, no questions asked. We only require that the item remains unused and in its original condition. Simply reach out to our support team, and we will gladly assist you in the process.
6. How Can I Track My Order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to follow your package every step of the way until it arrives safely at your doorstep.
📩 Need Assistance? Contact us anytime at support@tibetansoul.com – our team is always here to help! 💜