FREQUENTLY ASKED QUESTIONS
We're here to answer all your questions! At Tibetan soul, our team is ready to assist you with your online purchases.
If you have a question about your order, do not hesitate to contact us at contact@tibetan-soul.com. We'll be happy to respond as quickly as possible.
Here are some questions that our customers often ask us:
When will I receive my order?
We do our best to ship orders from our warehouse within 2 business days. We typically deliver our products via the postal service, but we may also use other private delivery services from time to time. We only offer home delivery and do not have pick-up points. Our average delivery times are 10 to 20 business days, but some products may take up to 20 days to be delivered.
What should I do if my order is incomplete?
Depending on the size of your order, we might send your items in multiple packages. If you don't receive your entire order at once, don't panic! Our delivery times can vary between 10 and 20 business days, but if you still haven't received your package after 35 business days, we will refund the full amount and you can keep the item.
Can I cancel or change my order?
We process your orders quickly, usually within 12 hours. If you wish to cancel or change your order, please send us an email at contact@tibetan-soul.com within 12 hours of making your purchase. After this period, your order will have already been shipped and cannot be modified.
What should I do if the item I received is defective?
If you receive a damaged or defective item, contact us at contact@tibetan-soul.com with your order number, a description of the issue, and a photo or video. You won't need to return the product, and we'll refund your order amount in the form of a voucher.
What payment methods do you accept?
We accept Visa, American Express, Mastercard, Debit cards, PayPal, and bank cards.
Is my data safe?
We take the protection of your personal data very seriously and implement all necessary measures to ensure their security. In particular, we use the SSL security protocol and store your credit card information using AES-256 encryption. We also comply with all PCI-DSS standard requirements and follow the industry's generally accepted security standards.
